A day in the life

It is a well known fact that in order to provide the best possible service, a manufacturer must fully understand the needs of the customer.

Thermo King's Michael Cummings (left) with Colin Kerr of G&S International

In practice however, that is not always the case. In order to stay ahead of the field, Thermo King is concentrating on this very issue. Over the coming weeks, Thermo King staff, along with the dealer sales teams of the UK and Ireland will be sent out to some of the busiest professional operators to experience at first hand a couple of days in the life of customer.

Gramham Eames, Sales Director for the UK and Ireland explained the aim of the scheme: “We want to get our entire team working alongside traffic operators in the industry. Our staff will experience the dynamics of a traffic office, witnessing how it is run and identifying the typical stresses and strains that are faced on a daily basis.

Once they have a better understanding of the environment our customers work in, our staff will identify with their problems and needs and be able to trailor their support and professional solutions accordingly. He added: “I am particularly pleased with the support offered from the industry. We’ve been able to place our people in 17 of the host companies that offered places and a big thank you must go out to them for their help and support.”