Quality man for TIP

TIP Trailers has appointed Neville Shaw as its Customer Services & Quality Manager. He joins TIP from fellow GE Group Company TLS, where he was Salesforce Leader based in Sale, Greater Manchester. He has also held senior positions with Trailerent and CTR and has over 20 years experience in the trailer rental sector.

His role at TIP will be to oversee quality and service and in particular to manage the company's Net Promoter Score Programme, a GE wide scheme which tracks service levels and customer loyalty on an on-going basis.

Said TP Managing Director, John Murray: "Neville's appointment is extremely important to us as it helps focus our attention on service standards. Collating and analysing the information we receive from our customers is vital and will enable us to maintain and even improve upon the high level of service we already provide."