Michelin euro assist launches fast response pledge

The Michelin Euro Assist service has enhanced its offer to commercial vehicle operators with a pledge to either get to the scene of the tyre-related breakdown in Europe in less than two hours or reimburse the €70 (Euro) service charge. This applies even if the repair technician arrives just one minute late.

At a time when road transport operators are looking to reduce vehicle downtime, tyre-related incidents can have a significant impact on productivity. The new Michelin Euro Assist guarantee is therefore designed to help keep trucks on the move.

With its expertise in tyre assistance services, Michelin Euro Assist handles nearly 20,000 tyre-related commercial vehicle breakdowns a year across Europe. Thanks to the reliable support of 3,200 tyre-repair specialists, the average vehicle off-road time was just two hours and six minutes in 2005. A satisfaction survey conducted last year also revealed that 90 per cent of Michelin Euro Assist customers would recommend the service to other haulage companies.

Michelin Euro Assist is available 24/7 in more than 20 European countries, via a single Freephone number (00 800 7979 7979). In all cases, product and service costs are competitive and clearly stated in advance, according to fixed rates. These costs are then invoiced directly to the company, meaning no out-of-pocket expense for the driver.
Michelin’s dedicated Euro Assist website (www.michelineuroassist.com) also enables service calls to be tracked in real time.