Web based system maximises refuse collection

A new web based telematics solution developed by vehicle tracking company Masternaut Tree X has been placed in service by North Lincolnshire Council to help it maximise its refuse collection service and gulley cleaning performance.

The new system will be employed in the runnning of the Council’s fleet of sixty-six refuse and highway vehicles. The Council believe that the cost savings from the introduction of the system will pay for itself . Since its introduction the Council has said that service has improved dramatically through more efficient use of resources.

Piloted in December 2008, the joint development team of Council and Masternaut specialists optimised the standard vehicle tracking system to meet the exacting needs of waste management and highways maintenance in North Lincolnshire. The system is in use across the fleet and provides an up-to-the-minute view of activity. A wealth of live data is instantly accessible by managers and contact centre staff. Managers can also access the system using their Blackberry mobile phones when working remotely.

Graham Sykes, Operations Manager, says: "Masternaut is an excellent management tool. It helps us to manage our operations more efficiently and effectively. It helps us to maximise the use of our vehicles and people and it saves time by reducing administration. Our crews simply update the system using the in-vehicle terminals and our contact centre has real-time access to data, which helps when responding to customers. They no longer need to wait for or retrieve paper records as the information is available on screen at the touch of a button. This is important in helping us to achieve National Indicator 14. This Indicator aims to reduce avoidable contact - part of this is being able to give a first time response to customer queries and avoids any secondary contact."

"The system shows exactly what each vehicle is doing, what it has done and whether there is capacity for doing more. We can see our vehicles are providing optimal service and if we need to bring in more resources we know what these extra vehicles and staff will be able to do. There is no guesswork as the system allows us precision management and an accurate way to monitor and measure performance. The Council has successfully extended recycling to over 51 per cent of collected waste. We collect a wide range of separated material - organics, plastics, paper, cardboard, glass, and metal. Masternaut is key to this as we use it to audit the efficiency of the collection rounds."

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